our parent organization: International Center
for Chiropractic Office Management
is a wonderful announcement.
all of you,we have outgrown this website.
cannot publish any more new material on this FREE website.
BUT, Everything you want and need is still available for free at www.ICCOM.org
Our Blog, ENewsletter and Ask Edie is there to answer your questions and manage your office.
also have products to help you become even more successful.
CHECK IT OUT!
Complete Chiropractic Office Manager
A Must for All Chiropractic Office Managers!!
Whether you are the doctor, the doctor's spouse, #1 CA
this course if for you.
HIPAA Civil Penalties
The “American Recovery and Reinvestment Act of 2009”(ARRA)
that was signed into law on February 17, 2009, established a tiered civil penalty structure for HIPAA violations.
(click here to read more)
Source: Office of Health and Human Services
Have a question about Chiropractic Office
Management? Ask away! I am here to help. Just click on
Here is your opportunity to receive FREE information for Chiropractic Office Management.
electronic "TIPS for the Chiropractic Office Manager" is yours for the asking.
Click on the link "FREE
Monthly TIPS" below. When you register for my Free E-Newsletter TIPS, you will receive a FREE Relationship
Marketing Manual with lots of tips on how to build your practice through building relationships.
(clicking this link will take you to www.ICCOM.org for sign up)
Welcome to The Chiropractic Office Manager, designed specifically for educating the Chiropractic
Office Manager (COM) with personal attention. Whether you are the doctor, the doctor's spouse, or the office manager....this
site is for you. You ask the questions and I will provide the answers. Post the question above on "ASK EDIE A QUESTION" or you can email me at firstname.lastname@example.org and I will answer the questions by return email and post them here to help others.
Chiropractic Office Manager's Responsibilities include:
Health Information Management (Patient Records, Documentation, Colossus,
HIPAA, Billing, Coding and Report Writing)
Resource Management (Hiring, Training, Job
Descriptions, Staff Management/Monitoring, Employing Policy Manual, Office Policy Manual, Office Procedure Manual, Dismissing)
Statistical Management (Understanding Statistics: Front Desk, Insurance and Collections, Marketing, Patient
Financial Management (Accounts
Receivable, Accounts Payable, Reporting: Check Coding and Reconciliation,Taxes)
Doctor Credential Management
Marketing Management. Internal and External (Schedule, Effectiveness, New Trends)
Writing Effective Policies
am not an attorney and do not give out legal advice. My appoach
is that of a long time chiropractic office manager and how I would handle it.
Saturday, October 29, 2011
10:36 am edt
Friend, you will love working in chiropractic.The best way is to always
have checklists. As you are learning a new process write it down line item by line item. No
one can ever remember everything off the top of their head and you are not an exception. Then keep a notebook
of the each new written process. You will also be developing a very valuable tool for the clinic.
Everyone needs a process manual to make sure everything is done completely.
|Hi Edie! I just came across
your site and I love it! I just started two weeks ago as a front desk chiropractic receptionist. It's been
wonderful helping patients and learning about the value of chiropractic care. However, I feel so overwhelmed with all my duties.
I'm trying to learn all the process of making appointments and patient files, but then I get another duty and I quickly forget
the next step. What can I do to be better organized and efficient? Thanks Edie!|
Tuesday, November 30, 2010
PrePaid Payment Plans
11:17 am est
Edie, we are
thinking about doing prepaid payment plans for our patients. Some people say they are legal and some people say they
are fine. What do you think?...Martha
Dear Martha, I have had
several request for information regarding pre-paid plans for chiropractic services, I have put together these suggestions
for handling them in your office. Please be sure to check with your state because some prepaid plans may
be operating in direct violation of the law because it may be interpreted as an “insurance business” and must
be registered with your state. I am NOT an attorney.
are some suggestions for pre-paid chiropractic plans.
Make sure everything is in writing. Clearly outline exactly what services are included.
2. The written
plan should state how many visits, specific services and time frame recommended by the doctor for the patient’s specific
diagnosis that is included in the fee.
Specifically state how refunds will be handled if care is terminated for any reason. If
you have chosen a 1 year plan and the patient moves out of town in 6 months, how will the refund be calculated?
4. State in writing
when and how the patient should expect any refunds. I recommend that all refunds be made within 30 days
of the patient’s request.
Tuesday, November 16, 2010
Thank you, Edie
9:46 am est
I am thoroughly
enjoying this site. I have worked as a CA for the past (almost) 5 years and most recently as the office manager, with challenges
of it's own! I love this job, love helping people and seeing the amazing results we see in our office, love chiropractic!
I am in the process of putting together an office manual and find this website particularly insightful. Thank you so much
for all of your hard work.
Thank you! I always love to hear that this site helps.
I developed this site strickly to answer questions and give information that can help doctors, office managers and CAs.
How long do I have to keep patient records?
9:41 am est
I have boxes
and boxes of EOBs that I have been storing for my office and I want to start shredding them, how far back do I have to keep
them? I live in Pennsylvania.
Glad you asked. Each state law is different. This is what I have found about Pennsylvania law. EOB’s are consider patient records.
§ 5.51. Patient
(a) A licensee shall maintain a patient record for each patient which accurately
reflects the licensee’s evaluation and treatment of the patient. Entries in the patient record shall be made in a timely
(b) The patient record shall contain the patient’s full name, address, date of birth,
sex and other information sufficient to identify the patient, the date of every entry in the patient record and the name of
the person making an entry if that person is not the licensee.
(c) The patient record shall contain
sufficient information to document the clinical necessity for chiropractic care rendered, ordered or prescribed.
referral to another health care provider shall be reported in the patient record.
(e) A licensee shall retain a patient record for at least 7 years from the date of the last chiropractic
service for which a patient record entry is required. A licensee shall retain the patient record for a minor patient until
1 year after the minor patient reaches majority, even if this means that the licensee retains the record for more than 7 years.
Industry Standard in No of Patients seen in 1 hour.
9:37 am est
I am a "New"
Office Manager to the Chiropractice field (4 days). Is there an industry standard to how many pts. seen in 1 hour?
No, there is no industry standard.
It really depends on the doctors adjusting technique, the office layout and how much time the doctor wants to spend with the
patient. I know many doctors that see hundreds of patients a day and those that chose to see many less.
If your doctor wants to see more, please let me know and I will give
you suggestions on how to serve more patients in a day.
for asking, Edie
Sunday, September 26, 2010
Front Desk CA Responsibilities
12:04 pm edt
Edie, will you please send me a list of the front desk CA responsibilities? Dr. Charles
Thanks for asking this question. It really does
all depend on the number of CA’s you have. The front desk CA might also be the one that does all the billing and
follow-up. But the list here is just about the responsibilities at the front desk.
Answering the phone
traffic flow in the office.
Over the Counter Collections
Computer Data Entry
Keeps Patient Records
Pulls Patient treatment cards or files
Prepares new patient files
Follow-up with patient after first visit/adjustment
Sends new patient letters
Set up financial agreement with patients
Prepares Daily Transaction Report
Reactivation Calls or Cards
Thorough Understanding of Chiropractic and Chiropractic
Supports the doctor in their office goals
Friday, September 10, 2010
Electronic Health Records
8:43 am edt
Edie, we have been reading about electronic health records.
We take care of a lot of medicare patients and are trying to find out more about it. The stuff online is very extensive
and the law is a huge document. Do you know where we can find out about what we should do or even what we should consider
in putting all of this together. Dr Katie, Wisconsin
Here is an UPDATE for you: Chiropractors and HHS CMS Electronic Health Records Incentive Program
Final Rule was posted July 28, 2010
Edie Ruark Hofmann, Compliance Expert and Office Management Coach
Many chiropractors have asked me to comment on the Medicare & Medicaid
EHR Incentive Program. The final ruling was posted on July 28, 2010. Although no one knows for sure exactly how
this is going to work until the process actually begins. I am going to try to make this as easy to understand as possible.
Yes, chiropractors are considered an eligible professional (EP) and therefore qualified to receive the incentive payments
as long as they follow All of the rules.
Get ready for a mind twister. Hope you can keep all of these acronyms straight. The Centers for Medicare
and Medicaid Services (CMS) Electronic Health Record (EHR) Incentive program is all part of the Health Information Technology
for Economic and Clinical Health Act (HITECH) programs created by the American Recovery and Reinvestment Act of 2009
(ARRA). It was established to promote the adoption and “meaningful use” of health information technology
(HIT) and electronic health records (EHRs). These incentive payments are part of a broader effort under the HITECH Act
to accelerate the adoption of HIT and utilization of qualified EHRs.
Did you get that? Keep these acronym definitions close they will be used throughout this article and you will
hear them more and more from CMS and in other articles. It does not get any easier, but hopefully I can distill it down
for you. The final ruling is 276 pages. There is much to sift through but these are the highlights. 276 pages cannot
be distilled completely into a few pages and I am not going to try it get it all into this article. Believe me, this
is only the beginning and much more will follow as it all moves forward. My goal is only to give you enough information
to make an initial decision concerning participation. Most doctors I know are mostly interested in how they can get
all or at least part of the $44,000.00 they were told was available to each EP. After finding out exactly what it is
going to take, you may or may not be so interested.
Are Eligible. Do You Want to Participate? ….the
* This is considered a voluntary
program; however, if you are not compliant by 2015 adjustments to your Medicare payments will be reduced 1% each year and
continue to be reduced by as much as 5 percent by 2018.
Incentive payments are 75% of your allowed charges not to exceed the maximum amount specified by CMS.
* You must demonstrate “meaningful use” of the health information
technology (HIT). To better understand the term “meaningful use”. Think of it as MEANINGFULLY USING the
technology you had to purchase.
* You as an Eligible
Professionals (EPs) are required to demonstrate “meaningful use” of 15 of 15 Core Set Objectives, 5 or 10 Menu
Set Objectives and 3 of 38 Clinical Quality Measures. BUT…
* You are NOT required to demonstrate “meaningful use” of any Core Sets or Menu Sets that
are outside your scope of practice. i.e. chiropractors are not required to demonstrate e-prescriptions. You must attest
to your “exclusion” of a specific Core Set objective or Menu Set objective. You will then be required to
meet all remaining Core Sets and a percentage of Menu Sets reduction based on number of exclusions.
* You are required to “attest” that you have met the criteria
and maintain the documentation for 10 years for audit. You will be required to go online and answer questions of your compliance
outcomes followed by your attestation that all information is true. Attesting to this will be the same as an electronic
signature on your tax returns.
* You are required
to have certified Health Information Technology (software). A list will be posted on ONC website by 2011.
* The requirements in the Final Rule are only for years 2011 and
2012 (Stage One). Stage Two and Stage Three will be determined later.
To read the entire article the explains everything in
detail and also includes the lists and tables of Core Set Objectives, Menu Set Objectives, Clinical Quality Measure.
The entire article is published at www.ICCOM.org
Tuesday, June 29, 2010
Sign in Sheets and HIPAA
6:49 am edt
The Chiro. Office I went to today wanted me to sign in on an office sheet that is left on a countertop for
anyone to see. I felt uncomfortable with this procedure and informed the office manager that I believed the office to be non-compliant
with the Hippa law. Basically, I could look on this sign up sheet and see the names/signatures of all clients who had visited
the clinic today. Is this Chiro Office in violation of the HIPAA law? Thank you, Linda, RN
Linda, No, it is not a HIPAA violation. The following link is directly to US Health and Human Services. The following
question and answer comes directly from their statement. Sorry it bothered you. Maybe you can ask them if there
is another way they could handle it for you. Thanks for asking and if you have any additional questions, please feel
free to ask.
offices use patient sign-in sheets or call out the names of their patients in their waiting rooms?
Covered entities, such as physician’s offices, may use patient sign-in sheets or call out patient names in waiting rooms, so long as
the information disclosed is appropriately limited. The HIPAA Privacy Rule explicitly permits the incidental disclosures that
may result from this practice, for example, when other patients in a waiting room hear the identity of the person whose name
is called, or see other patient names on a sign-in sheet. However, these incidental disclosures are permitted only when the
covered entity has implemented reasonable safeguards and the minimum necessary standard, where appropriate. For example, the
sign-in sheet may not display medical information that is not necessary for the purpose of signing in (e.g., the medical problem
for which the patient is seeing the physician). See 45 CFR 164.502(a)(1)(iii).
Monday, March 29, 2010
Legality of Patient Records in Sale of Practice
10:45 am edt
so much for your e-mails. They are so informative.
is: I am selling my chiropractic business what is the legal way to be responsible for the transfer of patients
files and records?
Sincerely, Dc Pc
I am not an attorney and cannot give you legal advice. I would
have a Business Associate Agreement signed with these other doctors stating how you expect these records to be maintained
according to HIPAA Privacy and HIPAA Security regulations. These doctors have no right to use this information in anyway
because that would be considered marketing and patients must give one the right to market to them using their specific PHI.
But you are be responsible for leaving the records vulnerable and unprotected. You are responsible to see that these
records are protected forever so get an agreement signed. This really falls under HIPAA Security and the new Breach
Thanks for asking, Edie
10:41 am edt
I left an office with my patients name on the billing
software. Can the other doctors make a mailing list and contact my patients to continue care at the facility? We shared an
office and were not partners. I have contacted my patients to tell them that I had moved. I just wanted to know.
I am not an attorney and cannot give you legal
advice. I would have a Business Associate Agreement signed with these other doctors stating how you expect these records
to be maintained according to HIPAA Privacy and HIPAA Security regulations. These doctors have no right to use this
information in anyway because that would be considered marketing and patients must give one the right to market to them using
their specific PHI. But I think that you would be responsible for leaving the records vulnerable and unprotected. You are
responsible to see that these records are protected forever so get an agreement signed. This really falls under HIPAA
Security and the new Breach Notification Regulations.
Thanks for Asking, Edie
10:34 am edt
Hi Edie, we are using 2 web based programs 1) for billing and 2) for documentation.
Do you have any specific training in your program to help us better understand are responsibilities? Since my staff
can access from any computer (anyone with ID and passowrd) how can we create security meansures to protect the data?
Goodmorning, I wish there was an easy answer, but basically, you need to purchase
both of the HIPAA manuals on my website. There is not a simple answer to what you ask.
is for all protected health information, paper or electronic. Every health care provider needs this manual if they are treating
patients. (compliance date requirement, April 14, 2003)
HIPAA Security is for protected health information
maintained, stored or transmitted electronically. This has specific information for your question. (compliance date
requirement , April 20, 2005)
You need both manuals. Most doctors do. These manuals
are both customized for you office with all the policies and procedures you need to be compliant with HIPAA Privacy and HIPAA
Security. They are both updated for the Breach Notification Requirements (compliance date requirement, 2/20/2010).
This is the link: http://www.iccom.org/index_files/ICCOMProducts.html
If you have more questions, please feel free to ask.
Sunday, August 30, 2009
Office Manager Dilemma
12:16 pm edt
I am a new office manager in a chiropractic office. I seem to get caught in the middle between the
doctor and the CA's. If I ask someone to do something they go to the doctor and then the doctor comes back and tells
me I should not have done that. I am not sure why I am even here. I know that my doctor ran it alone for a long
time and there are issues that I was hired from the outside and some of the CA's wanted the job. I was an office manager
before in a chiropractic office, but it was much smaller group and I had been the one that hired the
other staff person. Please help me figure out how to get this all started off is a good direction for everyone.
Thank you, Cathy
Cathy, I am impressed
that you understand the difficulties here so let's get started. First of all, you are the Office Manager. But,
your big problem is that you and your doctor have not defined your job as the office manager. As the office manager,
do the CA's and other
staff members report to you? Do you set the schedules and work load of the CA's? What are your responsibilities as the
office manager? With the responsibilities that you are given are you also give the authority to see that it all gets done?
I would start with that. If you can clearly define your role as office manager, then you can deal with this and all situation.
you are "stuck in the middle", as you say, between the doctor and staff, that is a real problem. Your job description
should address who the CA's are to report to. What your authority and responsibilities with the CA's are to be? If the CA's
are to be reporting to you, then they should not ever go around you and nor should the doctor be circumventing your authority.
If you are not given that authority, I question that he really wants an office manager. If you have a job description, I would
like to see what it says. If you do not have a job description get one written.
Go about it in a very positive way to deal
with what is best for the clinic. Edie
11:57 am edt
Question: As a Chiropractic Office Manager, I'm sure you have
dealt with all kinds of employee/employer issues. My problem that I can use advice for is this: The Chiropractor I work for
is a great person and a great chiropractor, but there is one employee who seems to get away with doing whatever she wants...she
pretty much sets her own schedule and until about a month ago was really good at looking busy (still sometimes seems to be).
One of the other girls that works in the office until about three months ago had to scramble to get hours, now if she needs
to leave early the boss gets pretty peeved...she is a hard worker, but often does not have a lot to do because the other employee
keeps taking her work and doing it. I am kind of stuck in the middle, I know that he is giving the first one too much slack
and giving the second one too much flack...how would you suggest I broach the subject with him without tearing anyone down
or making him think I am trying to tell him how to run his business? Thanks, Jeanne
Dear Jeanne, I think that this might best be approached by the
employee, that you feel is not being treated fairly, speaks with the doctor. As you say, you do not want to get in the
middle and you should not.
However, having said that, there is an approach
that I think could be very beneficial to the entire group. If you feel your ability to do your job is being
affected by whatever is going on, that is different. Clarification is a good approach. Always approach it in a
positive manner. Maybe you could just say that you do not understand how decisions are being made with regard to time
off and scheduling or workload distribution. What is the policy? If there are no policies ask if you could assist the
doctor in writing them up for his approval so everyone in the office is on the same page. Always question the policy
or the procedure not the person or your feeling that the doctor is treating someone unfairly. Get the personalities/people
out of it or you could find yourself on the wrong side of things and without a job.
It is a good thing to have things in writing for everyone to follow and very little favoritism can go
on. You should have a complete Human Resources Policies and Procedures manual.
helps and keep me posted. Edie
Saturday, August 8, 2009
Red Flag Rules, Identity Theft Prevention Questions
7:44 am edt
(Red Flag) I was contacted by another company as
I had known about them through another office and I had told them that I purchased this manual and they were telling
me that it is not sufficient enough to be compliant. Do I need to pay to have someone train us?
Kevin, my manual has everything in it to be compliant. The manual itself, the Q and A, and staff testing
is all you need to actually train your staff and verify that they have been trained.
You are a chiropractic
office and your risk is very low. This was stated by the FTC themselves that offices that know their patients are “low
risk”. Keep it simple and logical.
(Red Flag) Quick question. I am thinking of having a stamp made that we can use on the
patient files to indicate 1- id obtained 2- no id given by patient, with a spot for them to sign. Is it okay to indicate that
we personally know a patient and therefore did not obtain an id or do we need to do it on every single patient.
Dr. Connor, Yes it is OK. Red Flag Rules, Identity Theft Prevention is about what
to look for and how to identity possible identity theft, and how to handle it when you do. If you know the person, there
is no suspicion of possible identity theft. It is about your prevention procedures to protect you and your patient and if
you know them that has prevented it…J
manual explains the first visit is the main problem. Making sure they are who they are saying they are.
Wednesday, June 10, 2009
Identity Theft Prevention Program
5:52 pm edt
As all of you know, the deadline for the "Red Flag" Rules mandated by the FTC has been extended another 60 days.
If you do not have your Indentity Theft Prevention Program ready email me at email@example.com
. This is another mandatory law. Just like HIPAA.
New Front Desk and Billing CA
5:49 pm edt Submitted on: June 10, 2009 3:46:20 PM EST
I recently got a job in a chiropractic office. I am starting in 4 days. I have no knowledge about this profession. I am employed
as a receptionist. I am in charge of billing and appointment scheduling. Can you give me some web links where I can get more
information about chiropractic billing. I worked as a receptionist in a Medical office for 2 years.
Response: Hi, I do not know what state you are in or what your laws
are for chiropractic services. The link I have provided is a general guidelines and understanding of chiropractic services
even though it is from Independence Blue Cross and Blue Shield. I am sure you will be trained appropriately about how
to bill in your clinic. http://www.ibx.com/pdfs/providers/policies_guidelines/chiropractic_billing/ibc_chiropractic_billing_guide.pdf
Most billing is done electronically now and that will also be explained to you.
Your office management software will be where you will need to focus your attention. If entered correctly, billing is
a breeze with all the software that is available. Are you going to be responsible for follow-up? I will be addressing
that in my monthly “Tips” in August. Enjoy your new job and if I can be of help….just ASK.
Monday, May 18, 2009
Back Log of Work....
10:41 am edt
As an Office Manager of a Chiropractic practice, I am left with two years of accounting errors, payments
not posted, tons of work that was just piled, and ignored. Lot of money that could have been collected, and my frustration
has me a little frazzled. I am not even sure where to start? Any suggestions on where I may begin? Secondly, with all this
back work it has been a huge headache trying to find a place for all these EOB's (3 years worth). The current years work I
have covered, I just don't know how or what to do with all the rest. Being that the majority of the EOB's are multiples and
dates well there is another issue. Should I file them by Carrier, or by month? Should the date they are filed be the date
we posted or received or the DOS? Any help will be terrific! Take care. Desiree
Edie Said: I am sorry you have inherited a big mess. Many doctors find themselves in this kind of problem
so believe me this is not uncommon. First of all, never allow cleaning up the past to interfere with keeping the current clean.
Getting the billing out is always the most important. Sounds like you have that handled.
The question of how to
file the eob’s? File them by date posted into the computer. Always use your practice management software
as your information source. Handle each eob completely before moving on to the next eob.. Enter all information
into the computer on the same day. Keep a chronological filing system for everything you do by date and attached
any notes for those eob’s also. Write or stamp the date on the eob as it is entered. If you need to deal
with it again, you can find it and re-file it if needed. On most management software systems, there is a place to enter notes.
Keep a note in the patient file on the computer system of anything you want to remember and date the note the same day the
eob was handled. If the eob is not ready to file away completely, place it into a Tickler System for future handling.
A Tickler System: Purchase
1 set of months tab separators and 3 sets of 1-31 tab separators. You can buy these at any office supply store.
Hanging file folders works best to use with the tab separators. Place them in a file box or a filing cabinet. If you
find that you must follow-up on an eob or anything else at a later date, place that information or notes behind the date that
you will next need to deal with them. Each day when you come into the office, you will pull everything out of today’s
current date and handle it. No follow-up worries. You will have it covered. A tickler system is simple but
I have yet to find anything better, easier or more effective in keeping follow-up under control. You can use this tickler
system for all reminder needs.
Keep in touch and let me know how it is going.
Thursday, April 30, 2009
4:41 pm edt
I was told when HIPAA laws were first instituted that I was not required to be
HIPAA compliant because I do not bill nor store patient notes electronically. Is that true and can you document that for me?
How about if I were to start using a debit/credit card machine for payment, would that change my status?
are talking about HIPAA Security Compliance. You are still required to be HIPAA Privacy Complaint as of
April 14, 2003. That is two different things. HIPAA Security is about electronic data storage and transmissions.
HIPAA Privacy is about how your patients personal health information is protected in your office. You were misinformed.
If you currently do not have a HIPAA Privacy Policies and Procedures Manual, you need to purchase mine and get it implemented.
It is not difficult. There is not a cheaper or easier way to get this done. If you have any more questions
you can email me directly or call me.
Tuesday, April 28, 2009
CA Hiring Procress
8:29 am edt
The April "TIPS" was an outline of the process to follow when hiring a new CA. I always
dreaded starting over and hiring new staff. Most of the time it was wonderful for the practice when it was completed.
New energy brought into the office seemed to help everyone. But I always had to remind myself that hiring someone just
because there was no one better to hire was a big mistake. So my #1 TIP is to take your time and enjoy the process.
I talk about a skills test in the April "TIPS" and had several doctors ask if I had
a skills test so I posted the skills test that I have used for years on this website. If you want a copy of the CA Hiring
Process, sign up to receive my monthly "TIPS" and put in field "Comments" that you would like a copy of
the April "TIPS".
Monday, February 23, 2009
Hello Edie, I really enjoyed looking over your website! I came
upon it when I was researching how to explain the activities I completed as an office manager. I went from an office manager
to graduating this june with my D.C. degree! I am opening my own office and of course trying to get a bank to lend me some
money to help with start up. My question for you is how to make the bank understand that i did not just answer the phone and
show people to the rooms. For my resume my loan officer said I need to "make it sound good"...i dont want to exaggerate
or lie, however i dont want them to think i did nothing. Do you have any suggestions on how to word my following activities
that i completed at the office?? Answered phone, made appointments, spoke with new patients about what chiropractic is (before
dr. came into room), took dr.s notes and entered them into an electronic system for insurance, entered all NP info, collected
cash, check and insurance payments, made sure patient accounts balanced every night with daily intake of money, processed
films, took notes for the doctor (instead of him writing it down i did it) Thank you for any assistance!! Amanda
11:37 am est
Dear Amanda, Glad you asked. These
are two sample resumes, the first one is for a CA and the other one is for a medical assistant:
http://www.esampleresume.com/Chiropractic%20Health%20Assistant.htm http://www.sampleresumesamples.com/sample_medical_receptionist_resume_sample1.htmlI like to use another resource when putting together great resumes from How to Write a Bio. The free download
you can get from her web site www.howtowritebio.com will give you many ideas for word
choices that can make your resume explode. Check it out.
Also, check out my article "The Ideal COM":
my other website www.iccom.org
Hope this helps, Edie
New Q and A's will be posted to this site, as well as, FAO's. Check
often for new postings to my BLOG. You can view my blog or email me at firstname.lastname@example.org with questions whenever you choose. I will personally select which qustions will
The Chiropractic Office Manager, 313-330-0199, email@example.com.
ASK THE Office EXPERT: Edie Hofmann* Clinics Administrator of Life Univeristy's 5 clinics
which saw approximately 5000 patient visits per week. Oversaw the management of patient records, insurance billing,
accounts receivable, budgets and fifty six CA's.
* Office Manager for a high volume, highly successful private
practice for 15 years.
* Owned and managed Administrative Alliance, INC., a consulting, billing and collections
company for private chiropractic clinics, including insurance, billing, correspondence, report writing, established and trained
staff within each clinic on proper patient file documentation and HIPAA complaince regulation for the chiropractic clinic.
Read Edie's Bio