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visit www.ICCOM.org our parent organization: International Center for Chiropractic
Office Management
ANNOUNCEMENT Coming Fall 2011 Complete
Chiropractic Office Manager Training Course A Must for All Chiropractic Office Managers!! Whether you are the doctor, the doctor's spouse, #1 CA this course if for
you.
HIPAA Civil Penalties The “American Recovery and Reinvestment Act of 2009”(ARRA)
that was signed into law on February 17, 2009, established a tiered civil penalty structure for HIPAA violations.
(click here to read more)
Source: Office of Health and Human Services
Have a question about Chiropractic Office
Management? Ask away! I am here to help. Just click on "ASK EDIE" below.
"ASK, EDIE"
Here is your opportunity to receive FREE information for Chiropractic Office Management. The
electronic "TIPS for the Chiropractic Office Manager" is yours for the asking.
Click on the link "FREE
Monthly TIPS" below. When you register for my Free E-Newsletter TIPS, you will receive a FREE Relationship
Marketing Manual with lots of tips on how to build your practice through building relationships. (clicking this link will take you to www.ICCOM.org for sign up)
Welcome to The Chiropractic Office Manager, designed
specifically for educating the Chiropractic Office Manager (COM) with personal attention. Whether you are the doctor,
the doctor's spouse, or the office manager....this site is for you. You ask the questions and I will provide
the answers. Post the question above on "ASK EDIE A QUESTION" or you can email me
at edie@iccom.org and I will answer the questions by return email and post them here to help others.
Always confidentially......
Chiropractic Office Manager's Responsibilities include:
Chiropractic
Health Information Management (Patient Records, Documentation, Colossus,
HIPAA, Billing, Coding and Report Writing)
Human
Resource Management (Hiring, Training, Job
Descriptions, Staff Management/Monitoring, Employing Policy Manual, Office Policy Manual, Office Procedure Manual, Dismissing)
Statistical Management (Understanding Statistics: Front Desk, Insurance and Collections, Marketing, Patient
Care)
Financial Management (Accounts
Receivable, Accounts Payable, Reporting: Check Coding and Reconciliation,Taxes)
Doctor Credential Management
Marketing Management. Internal and External (Schedule, Effectiveness, New Trends)
Writing Effective Policies
and Procedures
Disclaimer.....I
am not an attorney and do not give out legal advice. My appoach is that of a long time chiropractic office manager and how I would handle it.
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Tuesday, April 15, 2008
Patient PaymentsEdie, My
across the counter collections are down. Patients walk out the door without paying. They
always have an excuse and since I am not sitting at that front desk I have not been able to make my staff understand they
need to collect the money.
First
of all, make sure you have a written policy and procedure as to how you expect your staff to collect the money.
Second, a complete understanding with the patient is important…written and signed by them. Remember
you have set out on a specific course of care for this patient. The number one way for the patient to not
get the care they need is to allow them to accumulate a bill in your office. If they do not live up to
their end of the commitment to their care they will quit and not get well. It is your responsibility to
see that the patient pays as they have agreed just as it is your responsibility to deliver the best care possible.
Saturday, April 12, 2008
Papers Stacking UpEdie, my office is overrun with papers that are not getting filed. I do not know
how to get it caught up.
Dear Doctor, This is a problem in many offices. I recommend
always filing chronologically. Filing everything by the date you enter the information into the computer.
If you ever need to retrieve the information your computer will tell you the dated file where the information can be
found. Some doctors question "What if I need a complete patient record including eob's etc.?" I
tell them that being asked to do that is infrequent and if you do, take the time then to pull the information from
each dated file, but don't file everything in the individual patient file every day. A BIG way to get bogged
down in paper. Also...never, ever print insurance claims to paper and file them in the patient files. You can
always reprint another copy if you need it.
Edie
11:58 am edt
Wednesday, April 2, 2008
Accounts Receivable ManagementHi Edie, Nice to talk to you. Can you tell me how I can find out if my staff is
following up on my claims?
Absolutely, of course I think I have the simpliest and best AR analysis,
but if you want a quick look see.....Pull out your phone bills for the last 12 months. If they are not calling insurance
companies, you will see it. Call me at 313-330-0199 if you want a full analysis. Remember it is FREE.
6:36 pm edt
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New Q and A's will be posted to this site, as well as, FAO's. Check
often for new postings to my BLOG. You can view my blog or email me at edie@iccom.org with questions whenever you choose. I will personally select which qustions will
be answered.
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| Edie Hofmann, President and CEO ICCOM |
The Chiropractic Office Manager, 313-330-0199, edie@iccom.com.
ASK THE Office EXPERT: Edie Hofmann* Clinics Administrator of Life Univeristy's 5 clinics
which saw approximately 5000 patient visits per week. Oversaw the management of patient records, insurance billing,
accounts receivable, budgets and fifty six CA's.
* Office Manager for a high volume, highly successful private
practice for 15 years.
* Owned and managed Administrative Alliance, INC., a consulting, billing and collections
company for private chiropractic clinics, including insurance, billing, correspondence, report writing, established and trained
staff within each clinic on proper patient file documentation and HIPAA complaince regulation for the chiropractic clinic.
Read Edie's Bio
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