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visit www.ICCOM.org our parent organization: International Center for Chiropractic
Office Management
ANNOUNCEMENT Coming Fall 2011 Complete
Chiropractic Office Manager Training Course A Must for All Chiropractic Office Managers!! Whether you are the doctor, the doctor's spouse, #1 CA this course if for
you.
HIPAA Civil Penalties The “American Recovery and Reinvestment Act of 2009”(ARRA)
that was signed into law on February 17, 2009, established a tiered civil penalty structure for HIPAA violations.
(click here to read more)
Source: Office of Health and Human Services
Have a question about Chiropractic Office
Management? Ask away! I am here to help. Just click on "ASK EDIE" below.
"ASK, EDIE"
Here is your opportunity to receive FREE information for Chiropractic Office Management. The
electronic "TIPS for the Chiropractic Office Manager" is yours for the asking.
Click on the link "FREE
Monthly TIPS" below. When you register for my Free E-Newsletter TIPS, you will receive a FREE Relationship
Marketing Manual with lots of tips on how to build your practice through building relationships. (clicking this link will take you to www.ICCOM.org for sign up)
Welcome to The Chiropractic Office Manager, designed
specifically for educating the Chiropractic Office Manager (COM) with personal attention. Whether you are the doctor,
the doctor's spouse, or the office manager....this site is for you. You ask the questions and I will provide
the answers. Post the question above on "ASK EDIE A QUESTION" or you can email me
at edie@iccom.org and I will answer the questions by return email and post them here to help others.
Always confidentially......
Chiropractic Office Manager's Responsibilities include:
Chiropractic
Health Information Management (Patient Records, Documentation, Colossus,
HIPAA, Billing, Coding and Report Writing)
Human
Resource Management (Hiring, Training, Job
Descriptions, Staff Management/Monitoring, Employing Policy Manual, Office Policy Manual, Office Procedure Manual, Dismissing)
Statistical Management (Understanding Statistics: Front Desk, Insurance and Collections, Marketing, Patient
Care)
Financial Management (Accounts
Receivable, Accounts Payable, Reporting: Check Coding and Reconciliation,Taxes)
Doctor Credential Management
Marketing Management. Internal and External (Schedule, Effectiveness, New Trends)
Writing Effective Policies
and Procedures
Disclaimer.....I
am not an attorney and do not give out legal advice. My appoach is that of a long time chiropractic office manager and how I would handle it.
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Saturday, January 31, 2009
Relationship MarketingHi Edie, I have been an office manager for 5 years now, our numbers are down. Do you have any ideas on regenerating our patient
count?
Thanks for your question. You are in luck. I have a internal marketing
manual that will give you ideas concerning relationship building using your existing patient mailing list. I will not
be back to my office until Monday moring. I am at the New Beginnings seminar in Pennsylvania, what a great group of
people. I will email it to you then. Have a great weekend. This is my gift to you and to your patients.
They need chiropractic care.
2:51 pm est
Wednesday, January 14, 2009
HIPAA Privacy AcknowledgementEdie, Do patients have to sign a new HIPAA Privacy Acknowledgement each year? Mary Ann
No, Mary Ann, patients do not have to sign a HIPAA Privacy Acknowledgement each year. Have a great 2009!
10:14 am est
Tuesday, January 6, 2009
HIPAA Privacy I got your email about HIPAA Privacy. Can you tell me exactly what the law says about training staff?
Dr. Sam, Michigan
Yes, you must train your staff as part of the initial employment
orientation. Then they must be trained yearly. There is nothing that says exactly how that is to be accomplished.
In the manual you will see that I have included in Q and A section that can be used as a study guide, test and test key.
Also a certificate of completetion. You, the doctor gets to decide how it is administered. But if you use the
my manual to train your staff, test them, then give them a certificate with a copy on their employment file, that will work
as great documentation of your compliance. That documents without question that each one of your staff is
trained on HIPAA Privacy.
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New Q and A's will be posted to this site, as well as, FAO's. Check
often for new postings to my BLOG. You can view my blog or email me at edie@iccom.org with questions whenever you choose. I will personally select which qustions will
be answered.
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| Edie Hofmann, President and CEO ICCOM |
The Chiropractic Office Manager, 313-330-0199, edie@iccom.com.
ASK THE Office EXPERT: Edie Hofmann* Clinics Administrator of Life Univeristy's 5 clinics
which saw approximately 5000 patient visits per week. Oversaw the management of patient records, insurance billing,
accounts receivable, budgets and fifty six CA's.
* Office Manager for a high volume, highly successful private
practice for 15 years.
* Owned and managed Administrative Alliance, INC., a consulting, billing and collections
company for private chiropractic clinics, including insurance, billing, correspondence, report writing, established and trained
staff within each clinic on proper patient file documentation and HIPAA complaince regulation for the chiropractic clinic.
Read Edie's Bio
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