visit   www.ICCOM.org

our parent organization: International Center for Chiropractic Office Management

 

 

ANNOUNCEMENT

Coming Fall 2011

Complete Chiropractic Office Manager Training Course

A Must for All Chiropractic Office Managers!!

Whether you are the doctor, the doctor's spouse, #1 CA this course if for you.

HIPAA Civil Penalties

The “American Recovery and Reinvestment Act of 2009”(ARRA) that was signed into law on February 17, 2009, established a tiered civil penalty structure for HIPAA violations.

(click here to read more)

Source: Office of Health and Human Services

Have a question about Chiropractic Office Management?  Ask away!  I am here to help.  Just click on
 "ASK EDIE" below.

"ASK, EDIE"

Here is your opportunity to receive FREE information for Chiropractic Office Management. 

The electronic "TIPS for the Chiropractic Office Manager" is yours for the asking. 

Click on the link "FREE Monthly TIPS" below.  When you register for my Free E-Newsletter TIPS, you will receive a FREE Relationship Marketing Manual with lots of tips on how to build your practice through building relationships.

(clicking this link will take you to www.ICCOM.org for sign up)

 
 
Welcome to The Chiropractic Office Manager, designed specifically for educating the Chiropractic Office Manager (COM) with personal attention.  Whether you are the doctor, the doctor's spouse, or the office manager....this site is for you.  You ask the questions and I will provide the answers.  Post the question above on "ASK EDIE A QUESTION" or you can email me at edie@iccom.org and I will answer the questions by return email and post them here to help others.  Always confidentially......


Chiropractic Office Manager's Responsibilities include: 
Chiropractic Health Information Management  (Patient Records, Documentation, Colossus, HIPAA, Billing, Coding and Report Writing)
Human Resource Management
(Hiring, Training, Job Descriptions, Staff Management/Monitoring, Employing Policy Manual, Office Policy Manual, Office Procedure Manual, Dismissing) 
Statistical Management (Understanding Statistics: Front Desk, Insurance and Collections, Marketing, Patient Care
) 
Financial Management
(Accounts Receivable, Accounts Payable, Reporting: Check Coding and Reconciliation,Taxes)
Doctor Credential Management
Marketing Management. Internal and External
(Schedule, Effectiveness, New Trends)
Writing Effective Policies and Procedures

Disclaimer.....I am not an attorney and do not give out legal advice.  My appoach

is that of a long time chiropractic office manager and how I would handle it.

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Sunday, September 26, 2010

Front Desk CA Responsibilities

Edie, will you please send me a list of the front desk CA responsibilities?  Dr. Charles

Good morning,

Thanks for asking this question.  It really does all depend on the number of CA’s you have.  The front desk CA might also be the one that does all the billing and follow-up.  But the list here is just about the responsibilities at the front desk. 

Chiropractic Assistant (CA)

Front Desk

            Answering the phone

            Schedules Patients

            Greets Patients

            Missed Appointment Follow Up

            Maintains Patient traffic flow in the office.

            Over the Counter Collections

            Computer Data Entry

            Keeps Patient Records

            Maintains Filing

            Pulls Patient treatment cards or files

            Prepares new patient files

            Follow-up with patient after first visit/adjustment

            Sends new patient letters

Insurance Verification

            Set up financial agreement with patients

            Prepares Daily Transaction Report

            Reactivation Calls or Cards

Thorough Understanding of Chiropractic and Chiropractic Terminology

            Supports the doctor in their office goals

 

 

12:04 pm edt 

Friday, September 10, 2010

Electronic Health Records

Edie, we have been reading about electronic health records.  We take care of a lot of medicare patients and are trying to find out more about it.  The stuff online is very extensive and the law is a huge document.  Do you know where we can find out about what we should do or even what we should consider in putting all of this together.  Dr Katie, Wisconsin

 

Here is an UPDATE for you: Chiropractors and HHS CMS Electronic Health Records Incentive Program

Final Rule was posted July 28, 2010

Edie Ruark Hofmann, Compliance Expert and Office Management Coach
 
This is excepted from an article available on www.ICCOM.org  click here

Many chiropractors have asked me to comment on the Medicare & Medicaid EHR Incentive Program.  The final ruling was posted on July 28, 2010.  Although no one knows for sure exactly how this is going to work until the process actually begins.  I am going to try to make this as easy to understand as possible.  Yes, chiropractors are considered an eligible professional (EP) and therefore qualified to receive the incentive payments as long as they follow All of the rules.

Background

Get ready for a mind twister.  Hope you can keep all of these acronyms straight. The Centers for Medicare and Medicaid Services (CMS) Electronic Health Record (EHR) Incentive program is all part of the Health Information Technology for Economic and Clinical Health Act (HITECH) programs created by the American Recovery and Reinvestment Act of 2009 (ARRA).  It was established to promote the adoption and “meaningful use” of health information technology (HIT) and electronic health records (EHRs).  These incentive payments are part of a broader effort under the HITECH Act to accelerate the adoption of HIT and utilization of qualified EHRs. 

Did you get that?  Keep these acronym definitions close they will be used throughout this article and you will hear them more and more from CMS and in other articles.  It does not get any easier, but hopefully I can distill it down for you. The final ruling is 276 pages.  There is much to sift through but these are the highlights. 276 pages cannot be distilled completely into a few pages and I am not going to try it get it all into this article.  Believe me, this is only the beginning and much more will follow as it all moves forward.  My goal is only to give you enough information to make an initial decision concerning participation.  Most doctors I know are mostly interested in how they can get all or at least part of the $44,000.00 they were told was available to each EP.  After finding out exactly what it is going to take, you may or may not be so interested. 

Chiropractors Are Eligible. Do You Want to Participate? ….the bullet points!
 

* This is considered a voluntary program; however, if you are not compliant by 2015 adjustments to your Medicare payments will be reduced 1% each year and continue to be reduced by as much as 5 percent by 2018.
 
* Incentive payments are 75% of your allowed charges not to exceed the maximum amount specified by CMS.
 
* You must demonstrate “meaningful use” of the health information technology (HIT).  To better understand the term “meaningful use”. Think of it as MEANINGFULLY USING the technology you had to purchase.
 
* You as an Eligible Professionals (EPs) are required to demonstrate “meaningful use” of 15 of 15 Core Set Objectives, 5 or 10 Menu Set Objectives and 3 of 38 Clinical Quality Measures.  BUT…
 
* You are NOT required to demonstrate “meaningful use” of any Core Sets or Menu Sets that are outside your scope of practice. i.e. chiropractors are not required to demonstrate e-prescriptions.  You must attest to your “exclusion” of a specific Core Set objective or Menu Set objective.  You will then be required to meet all remaining Core Sets and a percentage of Menu Sets reduction based on number of exclusions.
 
* You are required to “attest” that you have met the criteria and maintain the documentation for 10 years for audit. You will be required to go online and answer questions of your compliance outcomes followed by your attestation that all information is true.  Attesting to this will be the same as an electronic signature on your tax returns.
 
* You are required to have certified Health Information Technology (software).  A list will be posted on ONC website by 2011.
 
* The requirements in the Final Rule are only for years 2011 and 2012 (Stage One).  Stage Two and Stage Three will be determined later.
 
To read the entire article the explains everything in detail and also includes the lists and tables of Core Set Objectives, Menu Set Objectives, Clinical Quality Measure.  The entire article is published at www.ICCOM.org
 

8:43 am edt 


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New Q and A's will be posted to this site, as well as, FAO's.  Check often for new postings to my BLOG.  You can view my blog or email me at edie@iccom.org with questions whenever you choose.  I will personally select which qustions will be answered. 


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Edie Hofmann, President and CEO ICCOM

The Chiropractic Office Manager, 313-330-0199, edie@iccom.com.

ASK THE Office EXPERT:  Edie Hofmann* Clinics Administrator of Life Univeristy's 5 clinics which saw approximately 5000 patient visits per week.  Oversaw the management of patient records, insurance billing, accounts receivable, budgets and fifty six CA's.

* Office Manager for a high volume, highly successful private practice for 15 years.

* Owned and managed Administrative Alliance, INC., a consulting, billing and collections company for private chiropractic clinics, including insurance, billing, correspondence, report writing, established and trained staff within each clinic on proper patient file documentation and HIPAA complaince regulation for the chiropractic clinic.

Read Edie's Bio